Questions we hear every week.

Send us a recent statement. We'll separate the wholesale costs (interchange and network fees) from the processor's markup and show you exactly where the money goes. There's no charge and no obligation.

We earn your business by service, not by locking you in. We'll go over the exact terms of any agreement before you sign anything, in plain language.

Approval times vary by business, and many accounts are approved within a few business days. Equipment ships pre-programmed, and we schedule setup and training around your hours to avoid downtime at the counter.

Often, yes. Many systems can be re-programmed to a new processor. Tell us what you're running and we'll confirm before anything changes.

It depends on where you sell and how busy you are. Our comparison table is a good starting point, and we're happy to recommend a setup after a short conversation.

Yes. Every device we offer accepts tap-to-pay, chip, swipe, and mobile wallets.

Call us. We troubleshoot with you directly and, if the device needs replacing, we get a replacement moving right away.

Yes, when it's presented correctly: clear signage, the discount shown on receipts, and no hidden card fees. We set it up to meet card brand rules and state requirements, and we keep it current. Learn more about cash discount.

The equipment and gateways we provide are PCI-validated by their manufacturers, and we help you complete your annual PCI DSS self-assessment so your business stays compliant. This website itself does not collect or store payment card data.

Us. Not an automated line. Every merchant has a direct contact at Truly Payments, and leadership is reachable when it matters.

We're based in Simi Valley, California, and work with businesses in-store, online, and on the go.